Privacy Information Policy Statement.

 

Here at High Maintenance we take your privacy very seriously.

This privacy statement is here to help you understand what we may do with any information you give us about you.

 

High Maintenance provides a full client consultation, you are asked to fill in a form and disclose personal information about your health, lifestyle and other information which may be required before any beauty treatments can be carried out.

All of the personal information that you share is private and confidential.

We never give or sell clients details to third parties.

All information that you supply us with is filed and stored in a secure lockable cupboard.

 

Our insurers advise that we keep your records for a min of 3 years and max of 7 years.

If you have stopped coming to us after this time your records will be shredded and disposed of in the correct manner.

 

Please note it is your responsibility to make sure that your client records are up to date, at every appointment you will be asked if there are any changes to your health or lifestyle. Please make sure you tell us if there is any changes to be made and we will update your records for you.

 

If you have any concerns or questions please ask.

 

Authorisation and consent form.

 

As some of you may be aware, as of the 25th May 2018 a new EU legislation called GDPR or General Data Protection Regulation came into effect.

This data affects everyone, as you the consumer have rights to your data and what businesses do with it, to know how we collect and use your data please read our Privacy information policy statement.

 

In order for us to continue your services smoothly we need you to complete the form below to give your consent to us to collect and store your personal data.

 

I confirm that I understand how you use and store data and I give my permission to the business High Maintenance to collect and store my personal data for treatment and appointment purposes in accordance with GDPR guidelines 25th May 2018.

 

I agree that you can contact me for marketing purposes such as monthly newsletters and details of special offers etc.

 

I agree that you can store and use any photographs taken of my treatments on your social media platforms. If any photographs were to be used you will send me a copy for me to approve them first.

FULL POLICY

HIGH MAINTENANCE HEALTH AND BEAUTY understands that your privacy is important to you and that you care about how your personal data is used. [We] OR [I]respect and value the privacy ofeveryone who visits this website HIGH-MAINTENANCE.CO.UK(“[Our] OR [My]Site”)and will only collect and use personal data in ways that are described here, and in a way that is consistent with [our] OR [my]obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested By signing consultation forms you agreeing to the points in this privacy policy .

 

  1. Information About High Maintenance

[Our] OR [My]Site is [owned and] operated by Rebecca Pilkington.

Main trading address:

15 Cornflower Way, 

North Hykeham

Lincoln

LN6 9UP.

Email address: Rebecca@high-maintenance.co.uk

Telephone number: 07846075515

 

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of [Our] OR [My]Site. [Our] OR [My]Site may contain links to other websites. Please note that [we] OR [I]have no control over how your data is collected, stored, or used by other websites and [we] OR [I]advise you to check the privacy policies of any such websites before providing any data to them.

3.What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

4. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which [we]OR[I]will always work to uphold:

  1. The right to be informed about [our]or [my]collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact [us] OR [me]to find out more or to ask any questions using the details in Part 12.

  2. The right to access the personal data [we]OR[I]hold about you. Part 11 will tell you how to do this.

  3. The right to have your personal data rectified if any of your personal data held by [us] OR [me]is inaccurate or incomplete. Please contact [us] OR [me]using the details in Part 12 to find out more.

  4. The right to be forgotten, i.e. the right to ask [us] OR [me]to delete or otherwise dispose of any of your personal data that [we]OR[I]hold. Please contact[us] OR [me]using the details in Part 12 to find out more.

  5. The right to restrict (i.e. prevent) the processing of your personal data.

  6. The right to object to [us] OR [me]using your personal data for a particular purpose or purposes.

  7. The right to withdraw consent. This means that, if [we are] OR [I am]relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

  8. The right to data portability. This means that, if you have provided personal data to [us] OR [me]directly, [we are] OR [I am]using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask [us] OR [me]for a copy of that personal data to re-use with another service or business in many cases.

  9. Rights relating to automated decision-making and profiling. [[We]OR[I]do not use your personal data in this way.]

For more information about [our] OR [my]use of your personal data or exercising your rights as outlined above, please contact [us] OR [me]using the details provided in Part 12.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data [we] OR [I]hold about you changes, please keep [us] OR [me]informed as long as [we] OR [I]have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about [our] OR [my]use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. [We] OR [I]would welcome the opportunity to resolve your concerns [ourselves] OR [myself], however, so please contact [us] OR [me]first, using the details in Part 12.

 

5. What Data Do You Collect and How?

Depending upon your use of [Our] OR [My]Site, [we] OR [I]may collect and hold some or all of the personal [and non-personal]data set out in the table below, using the methods also set out in the table. [[We] OR [I]do not collect any AND/OR [personal data relating to children] AND/OR [data relating to criminal convictions and/or offences].]

 

6. How Do You Use My Personal Data and purpose for processing your data.

Under the Data Protection Legislation, [we]OR[I]must always have a lawful basis for using personal data. The following table describes how [we] OR [I][will] OR [may]use your personal data, and [our] OR [my]lawful bases for doing so:

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message.

You have the right to withdraw consent to marketing at any time by emailing us at Rebecca@high-maintenance.co.uk

[With your permission and/or where permitted by law, [we]OR[I]may also use your personal data for marketing purposes, which may include contacting you by [email] AND/OR [telephone] AND/OR [text message] AND/OR [post]with information, news, and offers on[our] OR [my] [products] AND/OR [services]. You will not be sent any unlawful marketing or spam. [We]OR[I]will always work to fully protect your rights and comply with [our] OR [my]obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.] [[We] OR [I] will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.]

 [We] OR [I]will only use your personal data for the purpose(s) for which it was originally collected unless [we] OR [I]reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If [we] OR [I]do use your personal data in this way and you wish [us] OR [me]to explain how the new purpose is compatible with the original, please contact [us] OR [me]using the details in Part 12.

If [we] OR [I]need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected,[we] OR [I]will inform you and explain the legal basis which allows [us] OR [me]to do so.

In some circumstances, where permitted or required by law, [we] OR [I]may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

7. How Long Will You Keep My Personal Data?

[We]OR[I]will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

8. How and Where Do You Store or Transfer My Personal Data?

[[We]OR[I]will [only store or transfer your personal data] OR [store or transfer some of your personal data]within the UK. This means that it will be fully protected under the Data Protection Legislation.]

Personal details on consultation/ record cards will be stored in a secure lockable cupboard.

 

AND/OR

 

[[We]OR[I]will [only store or transfer your personal data] OR [store or transfer some of your personal data]within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.]

 

AND/OR

 

[[We]OR[I][may]store or transfer some or all of your personal data in countries that are not part of the [European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein)] OR [EEA]. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that [we]OR[I]will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

[[We] OR [I]share your data within the group of companies of which [we are] OR [I am]a part. Where this involves the transfer of personal data outside the EEA, [our] OR [my]group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.]

AND/OR

[[We]OR [I]share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA. The following safeguard[s] [is] OR [are]applied to such transfers:

[[We]OR [I][will only]transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.]

AND/OR

[[We] OR [I]use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the European Commission.]

AND/OR

[Where [we] OR [I]transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.]]

Please contact [us] OR [me]using the details below in Part 12 for further information about the particular data protection mechanism[s]used by [us] OR [me]when transferring your personal data to a third country.]

The security of your personal data is essential to [us] OR [me], and to protect your data, [we] OR [I]take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where [we are] OR [I am]legally required to do so;

  • (www.ico.org.uk)I would be grateful if you would contact me first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing Rebecca@high-maintenance.co.uk

 

9. Do You Share My Personal Data?

[[We] OR [I] will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].

[If [we] OR [I]sell, transfer, or merge parts of [our] OR [my]business or assets, your personal data may be transferred to a third party. Any new owner of [our] OR [my]business may continue to use your personal data in the same way(s) that [we] OR [I]have used it, as specified in this Privacy Policy.]

In some limited circumstances, [we] OR [I]may be legally required to share certain personal data, which might include yours, if [we are] OR [I am]involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.]

If any of your personal data is shared with a third party, as described above, [we] OR [I]will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, [our] OR [my]obligations, and the third party’s obligations under the law, as described above in Part 8.]

[If any personal data is transferred outside of the EEA, [we] OR [I]will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.]

[If [we] OR [I]sell, transfer, or merge parts of [our] OR [my]business or assets, your personal data may be transferred to a third party. Any new owner of [our] OR [my]business may continue to use your personal data in the same way(s) that [we] OR [I]have used it, as specified in this Privacy Policy.]

In some limited circumstances, [we] OR [I]may be legally required to share certain personal data, which might include yours, if [we are] OR [I am]involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.]

 

10. Can I Withhold Information?

You may access [certain areas of][Our] OR [My]Site without providing any personal data at all. [However, to use all features and functions available on [Our] OR [My]Site you may be required to submit or allow for the collection of certain data.]

11. How Can I Access My Personal Data?

If you want to know what personal data [we] OR [I]have about you, you can ask [us] OR [me]for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. [To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell [us] OR [me]everything [we] OR [I]need to know to respond to your request as quickly as possible.]

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover [our] OR [my]administrative costs in responding.

[We] OR [I]will respond to your subject access request within [28 days and, in any case, not more than]one month of receiving it. Normally, [we] OR [I]aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date [we] OR [I]receive your request. You will be kept fully informed of [our] OR [my]progress.

 

12. How Do I Contact You?

To contact me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Rebecca Pilkington):

Email address: Rebecca @high-maintenance.co.uk.

Telephone number: 07846075515.

Postal Address:15 Cornflower Way North Hykeham, Lincoln, LN6 9UP.

 

13. Changes to this Privacy Policy

I may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if I change my business in a way that affects personal data protection.

Any changes will be immediately posted on [Our] OR [My]Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of [Our] OR [My]Site following the alterations. I recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on July 2020.

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